Currently Browsing Category 'Troubleshooting'

Exciting Hard Drive Data Recovery Option

by admin on Aug 18th in Hardware Issues, Troubleshooting

Having been in computer repair for nearly 25 years, the most difficult thing to tell a client is that their hard drive is toast and they lost all their data (because, of course, they didn’t have a backup).  In the past, I have been able to use some excellent software that allows me to recover […]

VCF (SNS) to CSV to VCF (non-SNS): My nightmare moving contacts from webOS to Android

by admin on Aug 19th in Palm Pre, Troubleshooting

With webOS on its way out, I got my daughter a new Samsung Epic 4G.  It arrived two days ago and it seemed like a gorgeous phone.  However, the question was asked how she could get her contacts from the Palm Pre to the new Samsung.  Good Question.  Online I found a secret code (dial ##66623# […]

Internet Security Essentials – The Russians Strike Again!

by admin on Mar 10th in Troubleshooting, Virus/Malware Problems

As the person who gets a call whenever a virus or malware is found on friends, family, colleagues, and clients systems, I have come to really dislike the group of Russian hackers who initially started the ‘fake’ AV concept, using names such as AV 2008, AV 2009, etc.  Their interface looks just like a real […]

SBC Global AT&T Yahoo Headaches

by admin on Oct 8th in Software Issues, Troubleshooting, Uncategorized

Well, I spent over three (3) hours last night trying to get my in-laws’ email working again.  Short background…my in-laws have sbcglobal (AT&T) as their DSL provider.  They also have their own domain for email.  They use Outlook Express for their domain email account. They informed me that for the last four months, they were […]

The Case of the Telltale Heart…

by admin on May 11th in Hardware Issues, Troubleshooting

When troubleshooting a computer, the sound it makes can be very helpful in determining the root of the problem.  In fact, I just purchased a mechanic’s stethoscope to help locate various and sundry noises in the computer.  However, even without the specialized equipment, you can many times ‘hear’ the telltale signs of impending doom and […]

For Such a Time as This…

by admin on Apr 19th in Hardware Issues, Troubleshooting

To hopefully keep you from the frustrations I have had in dealing with this, here is a little known fact about setting the time on your home router.  If you home router (DLink, Belkin, Linksys, etc) has the incorrect time (usually due to a power outage, a factory reset, etc), you will probably not be […]

Data Recovery Primer…

by admin on Apr 12th in Hardware Issues, Software Issues, Software Recommendations, Troubleshooting

I am often asked about recovering data…whether from a formatted hard drive, a corrupt memory card, or a USB drive gone awry.  Due to that, I have tried nearly every option out there.  Hopefully you can learn from my pain and expenditures rather than suffering on your own… First you need to determine if it […]

Partition Recovery Success!

by admin on Apr 12th in Hardware Issues, Software Recommendations, Troubleshooting

I had a client call me that their computer wouldn’t boot…upon closer examination, the hard drive was ‘blank’…all my existing software showed it as ‘unallocated’.  I was ready to let the client know that everything was missing when I decided to try to find a way to recover a partition.    After googling it, I found […]

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